Terms of service

1. General

1.1

Access to and use of this website and the children’s related products and services available through it are subject to the following Terms & Conditions. By using the Services, you agree to all Terms & Conditions, which may be updated from time to time. Nothing in these Terms affects your statutory rights.

1.2

Access to this website is permitted on a temporary basis. We reserve the right to withdraw or amend the Services without notice. We are not liable if the website is unavailable at any time or for any period.

1.3

This website may contain links to external websites not operated by OPHI BO. We accept no responsibility for the content or practices of linked websites.

2. Privacy Policy

2.1 Privacy

OPHI BO is committed to protecting your privacy. We will not disclose information about our customers to third parties except where necessary to provide services, complete transactions, perform security checks, conduct customer research, or where permission has been granted.

2.2 Consent

We do not sell or share personal or payment information with third parties without your consent, except trusted service providers involved in operating our business.

2.3 Communication & Marketing

Customers who make a purchase may occasionally receive updates regarding new products and offers. You may unsubscribe at any time via the unsubscribe link in our emails.

2.4 Cookies

Our website uses cookies to improve your browsing experience. You may disable cookies through your browser settings if preferred.

2.5 Security

We may use your information to conduct fraud prevention and security checks.

2.6 Data Transmission

While we strive to protect your data, information transmitted online cannot be guaranteed as completely secure. Transmission is at your own risk.

2.7 Disclosure of Information

We may disclose personal information:

In the event of a business sale or acquisition
To comply with legal obligations
To prevent fraud or reduce credit risk

2.8 Third-Party Websites

Third-party websites linked from ophibo.co.uk operate under their own privacy policies. We are not responsible for their content or practices.

2.9 Verifying Your Information

You may request access to your information by contacting us directly. Proof of identity may be required.

2.10 Contact Information

Email: ophibo.enquiries@gmail.com

Postal Address:
OPHI BO LTD
1 Beachcliff
Beach Road West
Portishead
BS20 7HY

3. Prohibited Uses

You must not misuse this website by:

Distributing viruses or harmful material
Attempting to hack or damage the website
Sending spam or unsolicited promotions
Violating intellectual property rights
Engaging in unlawful activities

Any breach may be reported to relevant authorities.

4. Intellectual Property

All website content, including text, images, graphics, and software, remains the property of OPHI BO and is protected by copyright laws. Content may only be used for personal, non-commercial purposes.

5. Terms of Sale

5.1 Orders

By placing an order, you agree to purchase products subject to these Terms & Conditions.

5.2 Delivery

Delivery times may vary depending on availability and postal services.

5.3 International Orders

We accept orders worldwide. International customers may be subject to customs duties or taxes, which remain the responsibility of the customer.

Customers must:

Be at least 18 years old
Provide accurate information
Ensure sufficient funds are available for payment

Orders cannot be amended once processed.

5.4 Pricing

All prices are subject to change. If a pricing error occurs, customers will be contacted before the order is processed.

5.5 Contract Formation

An order confirmation email acknowledges receipt of your order but does not confirm acceptance. The contract is formed only when dispatch confirmation is sent.

5.6 VAT & Charges

Prices include VAT where applicable. Delivery costs are calculated separately at checkout.

VAT Number: 387 785 228

5.7 Payments & Delivery

Payments are processed securely via Wix Payments and are subject to Wix’s own Terms & Conditions.

International orders are charged in British Pounds (£). Exchange rates are determined by your card provider.

Customers are responsible for providing accurate delivery information.

6. Disclaimer of Liability

All website content is provided without guarantees or warranties. OPHI BO is not liable for:

Loss of profits or data
Indirect or consequential damages
Delays or interruptions beyond our control

Nothing excludes liability where prohibited by law.

7. Linking to This Website

You may link to our homepage provided it is lawful and does not damage our reputation. Framing or reproducing any part of this website without permission is prohibited.

8. Third-Party References

References to third-party brands, products, or services do not imply endorsement or affiliation with OPHI BO.

9. Indemnity

You agree to indemnify and hold harmless OPHI BO, its directors, employees, and affiliates from any claims or damages arising from misuse of the website or breach of these Terms.

10. Changes to Services

We reserve the right to amend, remove, or vary website services or content at any time without notice.

11. Severability

If any part of these Terms is found unenforceable, the remaining sections will continue in full force and effect.

12. Complaints

Complaints should be submitted in writing to our registered address. We reserve the right to update these Terms at any time.

13. Waiver

Failure to enforce any part of these Terms does not constitute a waiver of our rights.

14. Governing Law

These Terms & Conditions are governed by the laws of England. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

15. Entire Agreement

These Terms constitute the entire agreement between you and OPHI BO and supersede all prior agreements or understandings.

16. Returns Policy

Items may be returned within 14 days of purchase provided they are:

Unused
In original condition
Properly cared for while in your possession

Items with stains or signs of wear cannot be refunded unless faulty.

Customers are responsible for return postage costs unless items are faulty.

For refund enquiries:
Email: ophibo.enquiries@gmail.com

17. Consumer Right to Cancel

Customers have the legal right to cancel an order within 14 days of receiving it.

Cancellation requests must be submitted via email or post.